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How 17jili Handles Your Personal Information

This Privacy Policy tells you exactly what data 17jili collects when you create an account, make a deposit via GCash, Maya, or InstaPay, and use our lobby — and how we keep that data secure.

Account data protectionGCash, Maya, InstaPay transaction privacyCookie controls on your deviceYour right to access or delete dataDirect contact for privacy requests
17jili How 17jili Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We handle your data with specific technical controls rather than just policy statements. SSL encryption covers every connection between your device and our servers — whether you are logging in on mobile or accessing the lobby on desktop. Cookies on 17jili are used to keep your session active, remember your preferred language setting, and measure how pages load so we can fix issues faster. You can manage cookie preferences through your browser settings at any time.

Encryption in Transit

Every data exchange between your device and our platform travels over SSL. This covers login, GCash deposit flows, Maya withdrawal requests, and InstaPay transfer confirmations.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. No cookie on this site is used to build advertising profiles or sold to ad networks.

Data Retention Rules

Account data is kept while your account is open and for the period that applicable Philippines regulations require after closure. After that window, personal identifiers are removed from active records.

Your Access and Correction Rights

You can request a copy of the data we hold on you or ask us to correct an error through live chat or email. We aim to confirm and act on all data requests promptly.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is handled, want to correct something on your account, or need to submit a formal data request, our support team is the right first stop. You can reach us through live chat inside the lobby, by email, or through our on-site contact form — all three paths go to the same team that handles account and privacy matters.

Live Chat Open the chat widget inside your account dashboard. The support team can pull up your privacy request directly from your account profile during the session.
Email Support Send your data request or privacy concern to our support address listed on the Contact page. Include your registered mobile number so we can verify your identity quickly.
On-Site Contact Form Use the contact form under Account Help to log a formal privacy request. We will confirm receipt and respond within the timeframe required by applicable Philippines data regulations.

Common Questions About Your Privacy on 17jili

These are the privacy questions we hear most from players in the Philippines — covering data access, payment transaction records, cookie controls, and what happens to your data if you close your account.

We collect your name, email, mobile number, and date of birth at registration. We also log device identifiers and session data to verify account access and keep your login secure.

Yes. We keep transaction references, amounts, and timestamps for each deposit or withdrawal through GCash, Maya, and InstaPay. These records are used solely for account reconciliation and dispute resolution.

Yes. Submit a data access request through live chat or email with your registered mobile number for verification. We will compile and send your data within the timeframe required under applicable Philippines regulations.

Contact support via live chat, email, or the on-site contact form and specify that you want an erasure request. We will process it where local law permits and confirm once your identifiable data has been removed.

We share data only with payment processors — GCash, Maya, InstaPay — to complete transactions, and only where applicable law requires disclosure. We do not sell personal data to advertisers or data brokers.

You can adjust or block cookies through your browser settings at any time. Disabling session cookies may log you out of your account, but analytics cookies can be blocked without affecting lobby access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.