Reference

How 17jili Handles Your Account and Legal Obligations

These terms set out the rules that govern your account on 17jili, including how we collect and protect your data, how disputes are handled, and what you can expect when you reach out to us.

Philippines-eligible accounts onlyGCash, Maya, InstaPay covered under payment termsAccount data kept secureJurisdiction-dependent accessContact rights available any time
17jili How 17jili Handles Your Account and Legal Obligations
LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

If you have a question about how a specific term applies to your account — a pending GCash withdrawal, a disputed game round, or a data request — our support team is the right first stop. We handle legal and policy queries through the same channels as general account help so you do not need a separate form.

Team online

Live Chat

Reach us through the live chat widget inside your account dashboard. Policy questions are routed to a specialist agent who can pull your transaction and account records directly.

Email Support

Send detailed legal or data requests to our support email. Include your registered mobile number and the specific policy section you are asking about so we can respond with precision.

Account Help Centre

Log into your account, go to Help, and select Policy and Legal. You can submit a formal data access or correction request from that page and track its status.

DATA AND ACCOUNT SECURITY

How We Protect and Manage Your Account Data

Account security and data handling are not afterthoughts here. Every login, deposit and withdrawal tied to your GCash, Maya or InstaPay account is logged under encrypted storage. We apply OTP verification at login and at the point of each withdrawal request — that step is what keeps your account accessible only to you, even if your phone is shared. Players in Davao City and across the Philippines are covered by the same data protection standards.

Data Retention We keep your transaction records and account history for as long as required by applicable law. Once the retention period ends, records are deleted from our active systems on a scheduled basis.
Cookie Policy We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies track page performance only — no personally identifying data is tied to them.
Account Security Steps OTP verification is required at each login and withdrawal. If you suspect unauthorised access, go to Account Settings, select Security, and lock your account immediately before contacting support.
Requesting Changes You can request a correction to your registered details or ask us to export your data through the Help Centre under Policy and Legal. We aim to respond within the timeframe local law requires.

Common Questions About Your Rights and Our Policies

These are the questions we hear most often about how our terms apply to real account situations — from data requests to payment disputes to what happens when terms change.

Yes. Log in, go to Help, then Policy and Legal, and submit a data access request. We will compile your account records and respond within the period local law specifies.

We retain transaction records and identity verification data for as long as applicable regulations require. After that period, your data is removed from our active systems on a scheduled deletion cycle.

Our account terms apply equally across all payment methods. GCash, Maya and InstaPay transactions are also subject to each provider's own conditions, so a dispute may need to reference both sets of terms.

We post an update notice inside your account dashboard before any changes take effect. You can also check the version date at the top of this page to see when terms were last revised.

Access depends on local law and is available only where local regulations permit. It is your responsibility to confirm that online gaming is allowed in your specific location before opening an account.

Contact us through live chat or email with your GCash, Maya or InstaPay transaction reference number. Our team will cross-check the record against your account log and respond with findings.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.